107: Mend's Future Vision for Patient Engagement & Telemedicine

Episode 107 June 21, 2022 00:15:14

Hosted By

Brandon Worley

Show Notes

In this episode we cover... Mend's Future Vision for Telehealth & Patient Engagement.

Mend's vision:

Before the Visit

Patients will schedule or modify their appointments automatically. AI reminders will engage patients based on risk scores, so you can help more people. Automated digital check-in processes will collect everything required, even vitals, and move the data into the patient chart.

During the Visit

Provider and patient encounters will be captured automatically by AI. Notes and charting will be fully automated. Language barriers will no longer exist with encrypted devices and software.

After the Visit

Patients will receive follow up surveys after a visit and payment forms will arrive digitally by email and text message. When payments are made, everything will be documented and applied to the correct encounter.

Book a Demo on Mend Today!

On-demand content:

A Future Vision for Patient Engagement in Healthcare for Patients & Providers

Quick Contest:

  1. Optical illusion video
    1. https://www.the-sun.com/lifestyle/4978230/optical-illusion-video-miss-own-eyes/

Health Topic:

Gut health

View Full Transcript

Episode Transcript

[Intro] 00:00:04 Welcome to the get and down with digital health podcast, sponsored by Mend. We hope to inform and inspire you on a wide variety of healthcare topics. We're grateful you're joining us today and now on with the show. [Brandon Worley] 00:00:20 What up everybody? And welcome to another episode of getting down with digital health. I'm your host brain in Worley and joining me yet again today is co-founder and CEO of Mend. Matt McBride, Matt, what's up, man. How are you doing? [Matt McBride] 00:00:33 I'm, I'm doing great. I'm, I'm excited for, for this one with, uh, uh, what we're gonna be sharing today. I'm super pumped to be here. We [Brandon Worley] 00:00:41 Have a very exciting agenda for everyone who's viewing this. Uh, we are going to cover Mend's future vision for telehealth and patient engagement, something that we think a lot about and are very excited to share. Uh, we have a new ebook and on-demand webinar to check out right away. So please, uh, take time and, and, uh, take a look at that. Matt has an optical illusion video for me today. Uh, we'll see how that goes. Uh, and finally, an informative healthcare topic meant to inspire you to be as healthy as you can be. [Matt McBride] 00:01:11 Uh, we're gonna sort of take you through, uh, the infographic on our future vision for, for patient engagement. Um, and I think there's definitely some things that are gonna blow people away and some things that, that people are not, uh, thinking about. So, uh, let's get into it here. So we're gonna sort of go through this, this journey before the visit, during the visit, after the visit. Um, so for example, you know, patients will self schedule, uh, they'll book their own appointments, whether it's in person or virtual, um, appointment reminders will use AI to drive productivity. So, uh, essentially AI is going to be able to predict attendance and then, uh, modify those appointment reminders. So, uh, mend has this technology in, uh, we call it the mend attendance predictor. It works for in person virtual, any type of appointment. We can actually, uh, you know, assess the risk and then change the content and the notifications to try to get that confirmed cancellation or, or opt out, um, forms will be completed digitally as well. So no more clipboards, no more paper, no more manual effort, transcribing everything into the chart. We can collect all of the digital forms triggered by the appointment types. Uh, the forms come back, we put 'em in right into the, to the chart and even a lot of data will be moved, uh, discreetly. [Matt McBride] 00:02:51 Um, the, uh, digital, uh, uh, patients, you know, will have a complete digital check-in process. So they'll actually check in very easily. We all do this if we fly on an airplane, right? So, um, now you, you see hotels offering it, uh, healthcare, everything, you will have a complete digital, uh, check in experience in the future. Um, during that check in process, uh, copays will be collected automatically or outstanding balances. Um, AI, if it's a virtual appointment, AI could be used, uh, and again, to sort of identify who might struggle to connect and then offer interventions. Um, and then, uh, some mind blowing things are gonna happen during digital check in. So for example, a web camera is going to capture the patient's vitals. Again, whether it's a virtual or in person appointment, a webcam will capture the vitals, blood pressure, heart rate, heart rate, variability, breathing rate, stress levels, all sorts of differences. [Matt McBride] 00:04:04 Uh, key vitals will be collected right from the web camera itself. Um, if the appointment is virtual and the patient experiences a short wait, they will have a whole experience inside the, the telehealth waiting room experience that has educational content that, uh, is not only providing some entertainment, but is also helping them become healthier and, and more educated a about their health. So switching gears, uh, during the visit, um, and again, this could be an in person visit or a telehealth visit, right? So, uh, AI will be able to provide real time translations, uh, sort of just breaking down any language barriers between providers and, and patients. If they don't speak the same language, perhaps even sign language, AI could interpret sign language in, uh, filter that, uh, back to the provider. But I think one of the most, uh, uh, impactful, um, innovations that we're going to see is that whether it's a virtual or in person appointment, AI will be able to listen to the interactions between a provider and a patient and chart the whole visit automatically. And so I think this is gonna be, uh, absolutely, uh, huge, um, for both patients and providers and something that we will see in the not too distant future. [Matt McBride] 00:05:55 Then of course, we've, you know, after the visit, you know, collecting surveys, getting reviews, those things are gonna happen. We're also, uh, going to be able, uh, to collect any payments, uh, instantly and automatically in a digital process, which patients are saying more and more, they wanna pay electronically. They want their medical bills electronically. This is how you pay every other bill, right? You, you, you do it electronically. Or if the company doesn't have an electronic payment, you know, you're using bill pay of some kind to do it electronically. Um, and, uh, so payments will be handled and that's something that's, that's, uh, uh, you know, that is available now. And then ultimately, uh, where we're going here is that technology is going to get rid of a lot of the administrative burdens, the manual labor, the, the activities that are causing burnout. So not only are we going to address nohow and, and patient engagement technology will address no-shows and, uh, practices will be helping more people. A lot of the burdens placed on staff, especially providers are gonna go away as AI gets better and better at, uh, actually handling the documentation for, uh, encounters. So, um, I think, uh, uh, this is where, you know, patient engagement is, is headed. This is Mend's vision, um, and, and something that is not, you know, 10, 20 years, this is maybe, you know, 1, 2, 3 years away in our [Brandon Worley] 00:07:38 Opinion for the audience, uh, please check out, uh, our new ebook and on-demand webinar, uh, covering, you know, 12 top telehealth and digital patient, uh, KPIs that every healthcare leader must know, uh, Matt, how can folks sign up for [Matt McBride] 00:07:53 That? We have a resources section, we've got all types of, of different, uh, content. So we've got, uh, this, uh, new ebook and OnDemand webinar for these 12, uh, top KPIs. And then we're sharing all of our data as a benchmark. And then we've got lots of other, uh, resources available like 19 essentials for highly productive telehealth programs. So just trying to accumulate as much of the knowledge that we have as possible, and working with our customers and just sharing that with the community. So a lot of, uh, great information. Uh, so again, mend.com resources section, you can find everything. I think, uh, some of the best stuff is in the eBooks and webinars and, uh, you know, while you're cranking out some work, pull up a, a webinar and, uh, just have a listen while you're, while you're knocking out some other tasks. And [Brandon Worley] 00:08:50 I know what time it is right now, man. It is contest time. [Matt McBride] 00:08:53 This one is an optical illusion video completely stumped me while [Brandon Worley] 00:08:59 You're doing that. I'll put my glasses on [Matt McBride] 00:09:01 <laugh>. So this one is from, uh, the US sun. It says you're about to see the waiting room of a science laboratory. See if you can spot the items in the room that are a bit out of place. [Brandon Worley] 00:09:15 First looked like an exercise ball to me and a spiny top thing. [Matt McBride] 00:09:20 Yeah. Did you, did you see anything that looked outta place? [Brandon Worley] 00:09:25 I think it almost all looked outta place except books on the shelf, but [Matt McBride] 00:09:31 So did you notice that a majority of the objects slowly changed or moved while the videos played? [Brandon Worley] 00:09:40 Uh, yes. I, I mean, I definitely saw some things change [Matt McBride] 00:09:45 And anything in particular. [Brandon Worley] 00:09:49 Well, it looked like it was an exercise ball on the bottom, underneath the desk. And then all of a sudden that changed, um, some things on the shelves, uh, looked like those were changing to me. Um, it, yeah, I mean, I was scanning the thing pretty hard since you said it stumped you, I was really trying to focus [Matt McBride] 00:10:11 Well, you know, you, you know, you might be a genius, so let's, uh, let's have a look here. Um, so it's gonna show the first frame and then the last frame back to back. So check this out. I mean, the, the, like so many things change. Yeah. Even like ceiling tiles, all of the se ceiling part of the ceiling goes missing. Right. Um, let's see if we can back up a little bit here. It's like so many things change. That one was fun. Yeah. [Brandon Worley] 00:10:51 That is pretty cool. Uh, how the mind kinda what the mind picks up on and just the speed at which the mind can work. Uh, clearly I missed a lot. [Matt McBride] 00:10:59 So do you know what leaky gut is? [Brandon Worley] 00:11:03 No, I don't. [Matt McBride] 00:11:04 <laugh>, this is an area that, uh, my doctor has tended to focus on is gut health. So first off this, you know, this isn't medical advice consult a medical professional. That's what I always do with these things. Um, and like for example, you know, I had taken some antibiotics and my doctor was, like, all right, we need to get, you took these antibiotics. We need to get you on these probiotics. We need, you know, to do these other things. And, and, uh, you know, I never really understood anything about that. And then, you know, you started to hear people, uh, like, you know, mark Wallberg and others talking about a leaky gut and, and, um, uh, these types of things. And so, you know, first, you know, the, the, the gut really houses your immune system and, you know, being still in a pandemic, in a public health emergency immune system's very important. [Matt McBride] 00:12:04 Um, and then there's, you know, been evidence of, you know, maybe, uh, gut connected to, you know, brain and, and, uh, uh, things along those lines, whether or not, you know, you, uh, you know, fully understand that I think just the immune system alone and, and the focus there. So, uh, what, what leaky gut is, is, um, essentially the lining in your intestines over, you know, periods of time of, you know, maybe eating processed foods, drinking sodas, things of that nature, the lining, the walls and the intestines, the lining becomes, uh, maybe a little more permeable than it should be. And then some of these, uh, processed items that you eat can actually, uh, leak into the blood. So, um, I think, I think, um, uh, you know, I've seen, you know, myself have developed food allergies later in life. Seen had a lot of friends develop food allergies a little bit later in life. [Matt McBride] 00:13:05 I've I kind of wonder is, is a leaky gut, you know, a theory for that, right? If you all, you know, sudden develop allergies to, you know, gluten soy or, you know, other things is, is part of it because it's, you know, it's, it's, there's a, a little leakage there and, and, you know, then your immune, your immune, system's attacking these things in the, in the, in the blood. So, um, so I think, um, uh, it's not, uh, a really an expensive thing to address. I think it's a fairly easy thing to address and maybe to be a little proactive about it. So what, what my doctor is, uh, prescribed to me is, uh, probiotic get the bacterias built back up in there and, uh, the, the immune system, uh, collagen, um, which, uh, you know, I'll, maybe I'll, I'll add to something else like that I'm, that I'm eating and then anything that's fermented. So, uh, sort of drinking or having anything fermented, uh, kombucha. I found some that tasted pretty good. I know I recommended it to you, uh, Brandon, um, those, those items can be, uh, pretty good. It, it, uh, you know, helps to keep the gut healthy, keep the immune system good, prevent leaky gut, or fix leaky gut. So, Matt, [Brandon Worley] 00:14:28 Thank you again for taking the time to, to, to look that up and put all that together. So, uh, everyone, thank you so much as always for checking out, uh, this episode, uh, in all episodes that you've checked out, we really appreciate it. Uh, we will provide links to everything discussed in the show notes. Uh, please feel free to hit us up with any questions in the comment section. In the next episode, we will have another great topic for you that we know you're going to enjoy, uh, make sure you like and subscribe, and thank you everybody very much, uh, for watching today. Have a great rest [Outro] 00:15:01 Of your day. Thank you for watching today's episode from the get and down with digital health podcast to learn more about Mend or to access more content, please visit mend.com.

Other Episodes

Episode 101

April 04, 2022 00:20:47
Episode Cover

101: From the Front Office to the Back, How to Setup a Productive Telehealth Program

In this episode, we are going to cover 4 key learnings from our experience doing millions of telemedicine visits.  Why is it important to...


Episode 106

June 16, 2022 00:18:24
Episode Cover

106: Valuable Metrics to Monitor Patient Self-Scheduling

In this episode we cover... Valuable Metrics to Monitor Patient Self-Scheduling. Today we have KPIs and data to share on the following: Patient self-scheduling...


Episode 105

June 14, 2022 00:17:01
Episode Cover

105: Top KPIs to Measure Digital Patient Forms

In this episode we cover... Top KPIs to Measure Digital Patient Forms. Today we have KPIs and data to share on the following: Completion...