Episode Transcript
Speaker 1 00:00:04 Welcome to the getting down with digital health podcasts, sponsored by mend. We hope to inform and inspiring you on a wide variety of healthcare topics. We're grateful you're joining us today and now on with the show.
[Brandon Worley] 00:00:20 What up everybody, and welcome to this episode and getting down with digital health. I'm your host, Brandon Worley and today's guest is the man, the myth, the legend co-founder and CEO of mend. Matt McBride. What's up, man. How you doing today?
[Matt McBride] 00:00:34 What an introduction. I mean, I'm glad this is being recorded right now because that needs to be on like my alarm clock or something in the morning.
[Brandon Worley] 00:00:42 Yeah. I was just making sure, you know, who hooked you up when you have, when it's time to pay for the next dinner? Um, so today we have a very exciting episode where we are going to be talking about the five tele-health studies, uh, that we've, uh, recently, uh, that we've been reviewing. Uh, so that should be a very good episode or a good part of this episode is it just gives a lot of learnings of what's going on out there. Uh, we have a new ebook and webinars that are coming up in March. Uh, we have a fight to the death in Pac-Man. Our last competition was a push, so a winter takeoff, uh, in this competition. And finally, uh, Matt is going to give an informative healthcare topic meant to inspire you to be as healthy as you can be.
[Matt McBride] 00:01:24 Big show let's do it
[Brandon Worley] 00:01:25 During this pandemic, the healthcare coalition conducted a massive tele-health study. Um, so let's T tell the audience, man, what did they find?
[Matt McBride] 00:01:34 Yeah, so I think this particular study was kind of cool because the pandemic, um, you know, started to present itself, uh, government really looked at telemedicine as a, as a solution, just, you know, to be able to provide care safely. And so a number of different independent organizations started contributing data. They weren't paid or anything like that. So you have lots of different, uh, medical associations, health systems, what have you that were, uh, providing data during the pandemic. And so here's some of the conclusions that they found. So, um, 73% of patients said they'll continue to use telehealth in the future, uh, which was interesting. Um, 83% believed it was quality. 79% were satisfied with the experience and the, and the care. Um, 68% of physicians said they are interested in continuing to use telemedicine. Um, and, uh, it was pretty much used and every type of care imaginable. And, uh, what was really interesting is 41% of patients said they might choose tele-health over, in-person going forward. So, um, definitely some interesting data.
[Brandon Worley] 00:02:54 I'm excited to see that this, you know, this study, uh, really backs up a lot of the data that our customers and their patients have been giving us, uh, in regards to this, um, you know, having done millions of telehealth visits over the years and, you know, really getting, um, very, uh, deep with our customers and finding out what works for them. I was really interested in the psychs study, uh, because it really talks about how Americans feel about telehealth one year later. So, uh, if you could share with the audience a little bit of the findings that they came up with,
[Matt McBride] 00:03:26 88% of Americans want to continue to use tele-health. So, um, you know, not too far off from what we saw in the healthcare coalition, um, 80% felt it was quality care. Um, 86% said it was easier to get care. And I definitely, I think that convenience is a big factor. And I think, you know, we see lower no-show rates until the medicine visits. No, no question. I think that convenience, um, is huge for people. Um, 74% felt it would be the norm, uh, 63% reported being afraid of going to the doctor and said their fears were ease with a telehealth experience. Of course know a pandemic. Um, you know, I think that makes sense. I don't know if that one really continues well on into the future, but, um, no question, you know, telemedicine played a vital role in the, in the pandemic. Um, and then, um, 52% said, they'd see their, their doctor more often. So I think, you know, trying to manage chronic conditions, providing a convenient way for folks to get care seems like people are willing to stay more engaged. And I think we've seen that for a long time in behavioral health.
[Brandon Worley] 00:04:53 Yeah, no doubt. And I think what's really interesting for us is looking at the data across our platform is that, uh, obviously there was a huge spike when, when COVID hit, but we've found that, you know, the amount of visits that have been taking place over the last, you know, couple of years, it stayed very consistent and in a lot of organizations it's grown, uh, as they just become more and more used to, uh, conducting virtual health visits as, uh, healthcare providers. But also the patients are just getting used to it. Now, this is one that I found was really interesting. It's the triple tree, uh, study, uh, it's the new era of virtual health. Uh, so more people are trying to get more out of their virtual health, uh, experience. So, uh, please talk about that.
[Matt McBride] 00:05:33 76% of consumers are interested in using virtual care. Um, 95% of providers say they plan to offer telehealth in the future. So I think that's exciting for patients, for providers, for everybody. Um, 71% of seniors, we're likely to use tele-health again and 98% of seniors had a favorable experience. I think this one is key because you hear these assumptions that there are certain demographics that can't, or won't use this type of technology. And I don't know about you, but honestly, my parents, I think were the most excited about having this as, as an option. So I think time and time again, you see the, you see the assumption that just won't work for this group, and then you find out the total opposite. Um, so 36% would leave their current physician or provider, you know, for somebody who offered tele-health as an, as an option. So a third, a third of people would, would switch or leave. Um, 90% of hospitals expect a greater use of tele-health I think, um, you know, that, that makes a lot of sense. And then 80% of large employers felt virtual care would be important for their employees going forward. So some interesting insights. Yeah,
[Brandon Worley] 00:07:06 It really is. And I know, you know, I'm looking at our own internal data. It really correlates, well, I, you know, in, in speaking with prospective customers or existing customers through the sales process, they just assume it's going to be the generation X people down to the millennials to generation Y that are really going to adopt this, but the baby boomers and the older folks, uh, just wouldn't uh, and I know looking at our data, it was interesting for me to see that 17% of all of our telehealth visits were done by patients greater than 65 years of age. So I think it really comes down to the education, just the ease of use of the technology and, and ultimately just that, uh, getting over the fear of doing that first visit. So I'm really happy to see that the overall data supports our findings. Um, Kim's an incredibly well known and respected organization, uh, the consumer perspective on tele-health, uh, what do they have to say?
[Matt McBride] 00:08:00 Yeah, I mean, I think similar trends here to, uh, 77% willing to use tele-health, uh, post COVID 63% willing to use messages. Now, I think this is a under utilized opportunity here. Um, we have messaging visits, we've offered them for a long time. The, the groups that are, uh, innovative enough to offer it, their patients love it. Um, I think, you know, you, you can charge a copay rate, um, and, and answer a lot of basic questions that way. And I think we see in the study that there's willingness for, for patients to use it, I've used it, um, uh, you know, on another service. It was incredible. So I think, um, that's the next, you know, it's been called asynchronous, but it's really, you know, a secure messaging visit between you and a healthcare provider. I think that that's going to be a big opportunity in the future.
[Matt McBride] 00:08:59 Um, 41% prefer to use tele-health in specific circumstances, post COVID 61% want to see their trusted provider. So I think this is huge, um, because, uh, you know, you want to see your doctor at the end of the day. People want to see, you know, their own doctor. Um, I think especially for anything chronic or, or, um, uh, you know, your doctor has your history knows you. So that's an interesting one. Um, HIMS asked about price point. Um, so if you were going to, uh, offer a self pay, uh, service $80 seem to be the optimal price point. And, uh, 73% said, it's more important to me to have a private insecure video visit with my health care provider than the video visit, be convenient and easily accessible. So this is, this one is really important because a lot of folks out there are using, um, non HIPAA compliance solutions. The government has allowed it during a public health emergency, but savvy consumers, you know, know what is secure and what isn't, and they want their health, regardless of what the government says. A lot of people, you can tell it, look at this question right here. A lot of people are concerned about how their health data is handled. And so I think having something secure, having a compliance solution and moving away from what the government allowed during a public health emergency is going to be vital for groups.
[Brandon Worley] 00:10:43 You know, these are great statistics. And there's one that I know, um, that really caught my attention that I don't see on here is, um, from the generation X on down, that folks would actually pay more for a virtual visit than what they perceive the value of an in-person visit to be. And that additional money that they're willing to pay is it convenience premium, uh, because it's just so easy for them to be able to do their virtual visit wherever they are, uh, and not have to leave their work or home or wherever to go to the doctor's office. So I thought that was very interesting. Um, so, uh, and then the last one, the fifth one, uh, that I like talking about or likely to share, uh, is the Cleveland clinic study.
[Matt McBride] 00:11:26 So here's, what's interesting about this one. It was published last year, but the data was from 2017. So blast from the past, what did people think about before the pandemic? Because that's how they might think if we move past the pandemic, this is how they might go back to thinking. Um, so 91% said it made it easy to get the care they needed. Um, 82% said it was just as good as an in-person visit. Uh, 95% felt comfortable with the technology and 93% felt the clinician was engaged in and interested in them as a person. It wasn't the, you know, some awkward experience there. So I think the difference right is, uh, you know, the government, uh, was standing in the way a little bit back in, in 2017. I think a lot of those barriers have been broken down now, but, uh, very interesting to kind of see how people compare to yeah. The pandemic. Okay. Makes sense. Telemedicine got to use it well, what were they saying before? I think it's a interesting,
[Brandon Worley] 00:12:47 Uh, it's definitely here to stay. Um, so I know this is something that, you know, our team has put a lot of time and effort into a new book, uh, that we're coming out with and a new webinar, um, that will, uh, be covering this content that we talked about and much, much more. Uh, we have a live webinar presentation on March 23rd. That is a Wednesday that's being held at 1:00 PM Eastern time. Uh, it's going to talk about the top 12 tele-health and digital patient engagement, KPIs. Every health tech leader must have Matt, if you wouldn't mind, can you just talk a little bit more about that and how folks can sign up to attend that webinar?
[Matt McBride] 00:13:27 Um, you can jump on our website, um, and, uh, we'll have a little banner up here shortly, so you'll be able to, uh, register that to attend the live version, or you can always go into our resource section, uh, go into the eBooks webinars to access all of our content, uh, on demand. Um, and, uh, if you ever want to see a demo, you can schedule a demo that also puts you on our email list. So any new webinars that we have or eBooks, uh, you'll be, you'll be notified of that. So I think in this, uh, presentation, I think it's going to be, uh, really informative because not only are we going to talk about the areas to measure around patient engagement, we're going to share all of our data across to all of these patients, all of these providers that we help. Here's what the data looks like, which can be used as a benchmark. You know, whether you're using Mend or maybe you're using an, uh, another platform. Um, you know, you'll kinda know all right, where what's the average here and, and how do I stand up against that? So, you know, we do that for our customers too, right? We'll give them, you know, here's how you're performing. Here's the average. So you can see how you bump up to that. So, uh, I think there's going to be a tremendous amount of data in there that people will find a very informative
[Brandon Worley] 00:14:57 Contest time. What do you have for us today, Matt?
[Matt McBride] 00:15:01 We got a tie to break here. This one, this one, I don't see how this ends in a tie. It is literally a fight to the death, but you know, it's going to be, Pac-Man tack man's death. Okay. And, uh, yeah, the, the, the game gives you three lives. We're just going to do one life each. Okay. Highest score wins. Love it. So, you know, you, you want to go first? You want me to go first?
[Brandon Worley] 00:15:31 Sure. I'm happy to go. First. It's only been probably 25 years, 30 years since I last plate. So let's see how this goes.
[Matt McBride] 00:15:39 I can see it.
[Brandon Worley] 00:15:40 All right. It's on.
[Matt McBride] 00:15:44 Oh, the pink. Uh, think ghost thought he had.
[Brandon Worley] 00:15:49 We're going to go ahead and get that. Oh, here we go.
[Matt McBride] 00:15:56 Oh, you gotta, you gotta eat those ghosts, man. They give you
[Brandon Worley] 00:16:00 I'm going. Ah, my, ah, my fingers are getting stuck on the keys. I need to get outta here.
[Matt McBride] 00:16:11 I thought you were going to get trapped.
[Brandon Worley] 00:16:13 Oh, I felt like I was going to get trapped.
[Matt McBride] 00:16:19 Oh, For 14 80 14, 80.
[Brandon Worley] 00:16:28 I've never felt so uncoordinated in my life.
[Matt McBride] 00:16:33 That's respectable.
[Brandon Worley] 00:16:35 So let me close out of this. I'll stop sharing my screen and let's see what you can
[Matt McBride] 00:16:39 Do. All right. The pressure's on.
[Brandon Worley] 00:16:46 You're nervous. I know.
[Matt McBride] 00:16:57 There we go. Big points.
[Brandon Worley] 00:17:00 Huge. Oh
[Matt McBride] 00:17:04 Yeah. Like the keyboard's a little, a little delayed here. All right.
[Brandon Worley] 00:17:10 Uh,
[Matt McBride] 00:17:20 Oh boy. The Jason me. Uh, uh, can we go? I think, I think that's a win right there. I think that's a one game winning streak right there. Oh, let me get this chair. Oh, come on. Let's see. Maybe I can clear the board. Here we go. There it is. You know, it's
[Brandon Worley] 00:18:08 Man. Nice job.
[Matt McBride] 00:18:10 Sometimes you get lucky. Yeah.
[Brandon Worley] 00:18:12 So that was pretty. That was pretty impressive. Um, two game carry over, man. That's hard to come back from, you know, as every episode, you know, we really want to try to help people live happier and healthier lives through, uh, increased access to care or just knowledge around their overall health. So I know you and I are very health conscious. We talk a lot about diet, nutrition, exercise, and different types of things. Um, but you started on something awhile ago that I had never heard before and it's reverse dieting. Um, why don't you tell the little, tell the audience a little bit about that.
[Matt McBride] 00:18:43 Yeah. I mean, I've learned about it recently too. It's not something that I feel like you hear. I think, you know, when people think about dieting, you think about, you know, not eating anything suffering, you know, know either eating a lot of salads or, or, uh, or, or what have you. And I mean, at the end of the day, I think there, there is some truth to, to, uh, dieting, right? If you, if you do want to lose some weight, cut some way you do have to run a calorie deficit, you know? And I think most people do that through, you know, how much they eat and then you can also burn calories through exercise. Um, but you know, you can, you can, uh, you know, when you do that, then the fear is right. Like, let's say you, you go on a diet, you lose the weight, then, then what happens? You know, you, then it's like people maybe go back to old habits and you just gain that weight back. So it's like, how do you do this? How do you, how do you kind of get where you want to go and then keep it off? So the reverse diet is the greatest diet in the world.
[Matt McBride] 00:20:02 So if you, if, if you don't know about it, here's what Google says about it. That reverse dieting is when you increase your calories slowly over a period of time in order to increase your metabolism with the goal of keeping fat gain to a minimum reverse dieting is a great way to reset your metabolism. After a long period of time in a calorie deficit and can help you reach your weight loss goals. So you do a cut, you lose some weight. You want to keep it off you inch, you inch your calories up week by week. Um, until you get to a point of, uh,
